We know that even in the most well-planned journeys, unexpected things can happen. Maybe your exchange partner had to cancel, you’ve run into a technical hiccup, or you have a question that isn’t answered in our FAQ. Whatever the situation, you don’t have to navigate it alone.
‍
Our team is here to help you find answers, solve problems, and keep your home-sharing experience running smoothly. Whether it’s about your listing, your profile, or a specific trip, we’ll do our best to respond promptly and with care.
‍
Fill out the form below to tell us what’s going on, and we’ll get back to you as soon as possible. We value every member of our community and believe that hospitality works best when we extend it to one another—even in moments of uncertainty.